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A scratch on my rental car — and now, a bill from a collection agency

Here we go again.

“What should I have done in this situation?”

The car rental insurance scam is a fairly well-known "gotcha" for international renters, and it's a trap Doreen Murphy believes she walked right into when she rented a car from Budget in Northern Ireland recently.

Help, my car rental company is charging me for a burnt clutch

When the clutch on his car fails, Hadley Roeltgen is sent an 850 euro bill. But his credit card company says he shouldn’t be responsible, and reverses the charge. Now, a collections agency is after him. What should he do?

Can I fix this Avis “fantasy” rental charge?

Harry Good recently prepaid for his rental car through a Swiss company called HolidayCars, which makes sense, since Good is […]

6 best car rental companies of 2013

This year’s race for best car rental company wasn’t even close. Hertz took a commanding lead from the beginning and […]

Forced to buy car rental insurance that didn’t cover her

From time to time, a case comes across my desk that gets me turned upside-down, because it doesn’t make sense […]

How can you be sure I damaged my rental car?

Months after her car rental, Diane Mikulis gets a bill for damages she doesn’t recognize. When she asks for a translation, the car rental company sends her case to a collection agency. Now what?