Rachel Hall and her husband needed to fly from San Francisco to Portland, Maine, for a wedding. They made it […]
When Chuck Berg tried to maneuver his way back to the Le Méridien in Phuket, Thailand, on a recent visit, he ran into a little problem: a rock on the side of the road, which dented the side of his rental car.
Here's a common complaint from travelers who book through so-called "opaque" sites like Priceline and Hotwire: A customer who tried to buy a particular flight, hotel or rental car, but ended up with a nonrefundable reservation in the wrong place.
Rules are rules, but what happens when a travel company promises it will bend them? That's the question Rebekah Conlon wants to answer. Her rental car, booked through Priceline, was non-refundable and non-changeable, and she knew it.
Debbie Vinton saw a star on her recent vacation in Los Angeles, but it isn't the kind that you'd want an autograph from. Instead, her car rental company asked to sign a form agreeing to cover the damage for a cracked windshield "star" on her front windshield.
If you think fees are outrageous here in the United States, may I suggest a European vacation? Minisha Kochar recently […]
Travel can be an olfactory experience, by which I mean everything smells. Even your rental car.