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A car rental damage case takes a strange twist

Here's an update on a car rental case that was denied and then un-denied. It involves a Rent-A-Wreck franchise, a customer from Philadelphia, and corporate Rent-A-Wreck.

Can this trip be saved? If “everything is covered” why are you charging me for this flat tire?

One of the most common car rental complaints I get — no, the most common — involves travelers who declined […]