Can this trip be saved? If “everything is covered” why are you charging me for this flat tire?

One of the most common car rental complaints I get — no, the most common — involves travelers who declined the optional collision-damage waiver and ended up with what what they believe to be a fraudulent claim.

But it rarely goes the other way — which is to say, having the insurance but then not being covered.

Well, meet Tom Brouillette, who rented a car from Rent-A-Wreck in Albuquerque, NM.
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