REFUND

Help! T-Mobile wants to charge a $200 cancellation fee

Question: I recently canceled my T-Mobile contract due to lack of coverage in my home neighborhood. I have tried to resolve the issue many times.

The first three or four customer support representatives told me that I was in an excellent service area and that the problem was T-Mobile’s and would be fixed within 72 hours. I called back after 72 hours and escalated the request to a manager, who told me that I was in a very low coverage area and that the only resolution to the problem would be for T-Mobile to build more towers. As you can imagine, this was very frustrating.
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55 comments

No refund for a sick United passenger?

Question: Last year, my husband and I bought round-trip tickets to fly from Pittsburgh to Houston on United Airlines.

A few weeks later, my husband was diagnosed with a brain tumor. We originally thought he could still make the trip, but after his biopsy, it was clear he couldn’t go. His doctor wrote a letter stating that he had advised canceling this trip.

United was very sympathetic at first, and said that they would issue a full refund. They asked me to send a request through their website. I received an email a week later, saying they would allow us to cancel the ticket, pay a $50 change fee per ticket, and have up to a year to rebook the flights.
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24 comments

After the storm, who has your refund?

The recent superstorm and series of nor’easters that slammed into the East Coast grounded tens of thousands of travelers, including Neil Weiss.

Fortunately, most travel companies waived their usual rules, offering those delayed by the storms a refund or a credit. But not all travel companies. Weiss, an editor for a trade magazine based in Cherry Hill, N.J., found an unlikely roadblock to his refund: his online travel agency.
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30 comments

Dad passed away — is his cruise refund sunk?

Sandy Perozeni’s father was scheduled to take a two-week cruise on Celebrity’s Constellation last year.

He knew it would probably be his last vacation. He’d just undergone cancer surgery, but it was also his 55th wedding anniversary and he wanted to go, despite his pre-existing medical condition.

I use the term “pre-existing” medical condition because, unfortunately, her father died before he could set sail.
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30 comments

A long, long wait to develop my film

Question: A few years ago I found some undeveloped 8mm movies that were more than 40 years old. They were of my family and I wanted to see if I could get them developed.

I knew that because they were old, I would probably have a hard time finding someone who could do it. I looked online and found a couple of different companies and read their websites. They both seemed reputable. I also went to our local camera shop and asked them if they could recommend any place. They recommended Rocky Mountain Film Labs in Aurora, Colo.
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54 comments

Did KLM lie about her ticket refund?

If you’re an airline apologist, you’ll probably answer Angelina Bellamy’s question reflexively, if not dismissively.

I almost did (and I’m no airline apologist). But this one’s interesting, and not as easy to fix as it looks.
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115 comments

What to expect if you’re expecting to cruise

Bryan and Fola Nelson were excited about their upcoming five-night Bahamas cruise on the Carnival Fascination. It was to be their last vacation before the birth of their first child.

Then, not long before their scheduled departure, Carnival delivered some bad news: Not only would Fola Nelson be denied boarding, but the cruise line would also pocket her entire fare, minus port taxes.
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149 comments