REFUND
Where’s my Sears.com refund?
Elizabeth Smith’s Sears.com refund is missing in action. Can anyone find her money?
These Surfbouncers really know how to sweet-talk a girl
One of the first questions I ask when someone needs help is: Could I see the correspondence between you and the company? When Steven Price showed me his back-and-forth between with a company called Surfbouncer, I was speechless.
US Airways tells customer her cancer isn’t terminal enough for a refund
Ben Coleman and his wife were supposed to fly from New York to Oakland last November on US Airways. The couple had purchased nonrefundable roundtrip tickets on US Airways for just under $1,000.
Hey, where’s that refund on my all-inclusive vacation?
Matthew Del Bontago finds a better price on his seven-day, all-inclusive vacation and cancels his initial reservation. But more than eight weeks later there’s no refund. What’s taking so long?
Help, my BMW dealership is holding my title hostage!
Monique Vasanji wants to get rid of her BMW, but there are two sticking points, the main one being: the title is missing. But who has it?
Should airlines charge a change fee even if they can resell the seat?
When part of his flight itinerary changes, Bret Bickar is asked to pay a change fee in order to get back home. Is that unfair? He thinks so. His airline doesn’t. Who’s right?
No refund for a sick United passenger?
Susan Fuhrman’s husband is sick, and she can’t get a straight answer from United Airlines about her refund request. One representative agrees to a full refund, but another refuses. Who’s right?
After the storm, who has your refund?
The recent superstorm and series of nor’easters that slammed into the East Coast grounded tens of thousands of travelers, including Neil Weiss.