I‘ve already written about Southwest’s new restrictions on credits. Well, passengers haven’t exactly warmed to them and other policy changes.
Nicole Watson say she’s “very disappointed” by the new rules.
“I have a few credits on Southwest and was hoping to let a family member use them in order to make it to my wedding,” she says. “I went to book the flight, only to realize Southwest changed their policy without any notification — even to their Rapid Rewards members.”
[continue]
Question: I need your help with a bus ticket. A few days ago, I received a notice from Greyhound that a ticket I had earned as part of its rewards program was about to expire.
I tried to resolve this at the Greyhound station in Philadelphia, but they said their computers couldn’t handle an awards redemption. I called the customer service number they gave me, but they said they do not process award tickets any more, and they gave me another number. The person at that number was extremely rude and refused to help me. I was told to go to a Greyhound station in some other city that had the computer capability.
I sent an email to Greyhound and received a reply that they’d reimburse me for half a ticket if I paid for it.
This is a classic example of bait-and-switch. I am thoroughly disgusted with Greyhound. I don’t think they have any intention of keeping their promise. Do you? — Lois Shestack, Philadelphia
Answer: Are you sure you weren’t flying? The kind of behavior you’re describing — the silly rules, the endless runaround, the rude customer service — is typically associated with airlines, not Greyhound.
[continue]
