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New TripAdvisor whistleblower claims: some reviews are “totally fraudulent”

In the wake of the recent TripAdvisor rating scandal, two travel industry insiders are claiming reviews about their businesses have been faked, either by competitors or by themselves.

For some hotel guests, opaque stars don’t shine as brightly

Is something wrong with the star ratings system used by "opaque" sites such as Hotwire and Priceline? Maybe.