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Everyone else has “brushed us off” — should I, too?

Usually, when multiple parties tell you that you don’t have a case, there’s something to it. So when Mary Kay Kachikis wrote to me about a Quality Inn in Washington that she claims “negligently” misrepresented itself, I have to admit — I was a little skeptical.

Bitten by a surprise $250 pet fee in my hotel room

It's been a while since we looked at the pets-in-hotel-rooms controversy. But today I have a cautionary tale about taking your dog on vacation.

Quality Inn hits war hero with $200 broken-mirror fee

Les Schrenk is not a rock star. He's a law-abiding, 86-year-old World War II hero who is a model hotel guest.

In a listless economy, look out for hidden resort fees

Resort fees -- those mandatory extra charges tacked on to your hotel bill to cover everything from beach towels to exercise rooms -- are wrong on many levels. They're nothing more than a sneaky way of raising your room rate. But until now, they've been in plain sight.