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New confidentiality clauses can influence vacation rental reviews

Tom and Terri Dorow didn’t like their recent vacation rental in Scottsdale, Ariz.

Progressive settles with insurance activist lobbying for call access law

Looks like Michael Trout's story is going to have a happy ending, after all.

Should you have the right to a copy of your phone call with a company?

There's a reason I advise customers to stay off the phone when they have a problem with a company: If someone says something to you on the line, how do you prove it?