Looks like Michael Trout’s story is going to have a happy ending, after all.
Trout called Progressive Casualty Insurance Company for an insurance quote, and was offered an $80 rider on a policy, which he was told would cover any accident involving an underinsured or uninsured motorists for up to $10,000.
Then he had an accident involving an uninsured motorist, and when he tried to get the company to honor its verbal offer, it turned him down. It also refused to grant him access to the taped phone conversation, which would have proven he was right.
I covered Trout’s campaign to introduce a law that would compel companies to release taped customer-service conversations in a post on my other site.
Yesterday, I got an update.