PRICELINE

Help! My vacation package is missing a hotel

Stuart Miles/Shutterstock
Stuart Miles/Shutterstock

After her hotel closes for renovations, Amber Sharma’s vacation package seems to fall apart. Now the online agency she bought it with won’t help her fix it.

Question: I recently booked a vacation package in Cozumel, Mexico, through Priceline. I called the hotel’s customer service line yesterday to ask a question, at which point I was informed that the hotel was closed for construction and would remain closed until next year.
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