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“Is Priceline a scam?”

When David Rasmussen made a nonrefundable “name your own price” reservation through Priceline, he was in for a series of […]

Help! My vacation package is missing a hotel

After her hotel closes for renovations, Amber Sharma's vacation package seems to fall apart. Now the online agency she bought it with won't help her fix it.

Please cancel my nonrefundable hotel room, Priceline

Tami Alloway needs to cancel her hotel stay because of "extenuating" personal circumstances. Just one problem: the reservations are non-refundable.

Do you think a refund is in the cards?

Bev Eberly’s discount hotel card doesn’t work. How can she get the $50 she’s been promised?

Charged for insurance I never wanted — or needed

Jenny Tran discovers a mysterious $260 charge on her credit card and discovers she’s been charged for optional car rental insurance she never wanted, or needed. Can she get a refund?

Is this Priceline “missing button” case a lost cause?

Brook Demmerle's problem is not uncommon, but it's usually unsolvable.

Yes, your online travel agency sees E-V-E-R-Y-T-H-I-N-G

How much does your online travel agency know about your reservation? If you said "too much" then you must still be upset about that whole NSA affair. I can't blame you. Or, maybe you're thinking of the legendary screenshots a company like Priceline produces when they're challenged on a nonrefundable reservation.