Help! My vacation package is missing a hotel

Stuart Miles/Shutterstock
Stuart Miles/Shutterstock

After her hotel closes for renovations, Amber Sharma’s vacation package seems to fall apart. Now the online agency she bought it with won’t help her fix it.

Question: I recently booked a vacation package in Cozumel, Mexico, through Priceline. I called the hotel’s customer service line yesterday to ask a question, at which point I was informed that the hotel was closed for construction and would remain closed until next year.
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Please cancel my nonrefundable hotel room, Priceline

Nuno/Shutterstock
Nuno/Shutterstock
Tami Alloway needs to cancel her hotel stay because of “extenuating” personal circumstances. Just one problem: the reservations are non-refundable.

Question: I recently reserved a hotel room at the Hawthorn Suites in Charleston, SC, through Priceline for a family trip with my mother. A few days later, my sister’s children were removed from their home and taken into state custody. I was awarded foster care for all three of them and they have been with me since then.

The older children, prior to removal, were homeschooled, so the dates of the trip were not an issue. With them being in my care, they are now in public schooling. The children range in age from 22 months through 9 years of age.

When we realized that the time frame would mean I would still have the children with me in March (and not during spring break, so they would miss a week of school), I called to cancel the reservation and was told there is no refund, even in extreme situations.
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Do you think a refund is in the cards?

Viktor/Shutterstock
Viktor/Shutterstock
Bev Eberly’s discount hotel card doesn’t work. How can she get the $50 she’s been promised?

Question: We recently stayed at a Best Western hotel in Seaside, Ore. We made the reservation through Priceline and took advantage of a promotion run by the Hotel Card. The card promises we will receive $50 back as a refund from our stay. It’s been four months since our stay, and we still haven’t received a refund.

Numerous attempts at emails and phone calls to the number on the website have been to no avail. Calls to the number listed on their website have not been returned, and you can never get a live person. Can you help? — Bev Eberly, Portland, Ore.

Answer: If the Hotel Card offers a $50 refund, then you should have received one shortly after your stay. But a review of the card’s terms online suggests that’s not exactly how it works.
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Charged for insurance I never wanted — or needed

hyxl/Shutterstock
hyxl/Shutterstock
Jenny Tran discovers a mysterious $260 charge on her credit card and discovers she’s been charged for optional car rental insurance she never wanted, or needed. Can she get a refund?

Question: I recently rented a car from Avis in Houston with a friend. A few weeks after we returned the car, I discovered a $260 charge for optional insurance that we never asked for. I need your help getting a refund.

Here are the details. We had pre-paid for the car using Priceline’s “Name Your Own Price” service, which covers the entire cost of the rental. When we got to the counter, my friend offered them his debit card — it’s all he was carrying — and an agent said they needed a credit card.

So I gave them my card. Before I handed it over, I asked if it’d be charged. The agent said “no.”

After coming home from the trip, I found out I was charged $260 and wonder where this amount was coming from. We looked at the paperwork from Avis, and that’s when I saw his signature to accept the optional insurance. I asked him if he knew he signed for it and he said “no.”
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