policy

Beware of travel industry doublespeak

It’s for your own good.

Travelers are hearing these words more often than ever, and they are being applied to increasingly unwelcome scenarios. The latest example: being unable to access WiFi in your hotel without incurring an added charge. In August, the American Hotel & Lodging Association and Marriott filed a petition with the Federal Communications Commission asking the government for permission to block wireless devices in hotels.
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The war on snark is over and the good guys won

Note: Effective Jan. 1, this site shifted from a travel advocacy site to a general consumer advocacy blog. But that isn’t the only change for 2015.

When I enrolled as a graduate student at the University of California, one of the first things I did was visit Sproul Plaza, where the Free Speech movement was born in 1964.
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Hotels cancel their old cancellation policies

Archiwiz/Shutterstock
Archiwiz/Shutterstock
When heavy rain grounded Amy Li’s recent flight from San Francisco to Cancun, Mexico, she hoped that her resort would allow her to cancel her prepaid room. But it didn’t.

Instead, she received an apologetic e-mail from the Excellence Playa Mujeres, saying that while the hotel was “truly very sorry” about her canceled flight, it would be keeping her money. “They were unwilling to refund a penny,” says Li, who works for the city of San Francisco. “Not even in hotel credits.”

She and her husband lost $1,656, the entire cost of the hotel.
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