Quantcast

Yes, airlines can do something right

If you think the airline industry doesn’t do anything right, think again.

Hotels cancel their old cancellation policies

When heavy rain grounded Amy Li’s recent flight from San Francisco to Cancun, Mexico, she hoped that her resort would […]

US Airways tells customer her cancer isn’t terminal enough for a refund

Ben Coleman and his wife were supposed to fly from New York to Oakland last November on US Airways. The couple had purchased nonrefundable roundtrip tickets on US Airways for just under $1,000.

This summer, airlines takes “ridiculous” to the next level

Just when you think you’ve heard it all, you hear from someone like Stewart Sheinfeld, a reader from Chicago who is flying to Morelia, Mexico, on the discount airline Volaris.

Are new airline fees anti-family?

If you didn’t know any better, you might think that the airline industry crossed yet another line just before the Memorial Day holiday, the traditional start of the busy summer travel season.

Pet policy spat reveals fliers’ distrust of airlines

Perrito is a 4-year-old terrier from Yelapa, Mexico, who’s proud of having made it to “El Norte” with his human companions, Raoul and Baerbel Schuhmacher. At least that’s what his Facebook page says.

Travel insurance claims can hinge on the tiniest details

When it comes to travel insurance claims, Hannah Yun was about as sure as anyone that hers would be successful. She was wrong.