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As American Airlines pilots formed picket lines at airports across the country last week and the nation’s third-largest air carrier canceled hundreds of flights, David Ludt made the difficult decision to redeem all of his AAdvantage miles for a flight to Europe next year.
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United Airlines Captain Denny Flanagan had his 15 minutes of fame — and then some — when he was “discovered” by several prominent print and broadcast outlets two years ago and profiled for his many random acts of kindness. But long after the TV crews left, Captain Flanagan continues to do good at United. I caught up with him recently.