The ship sailed, but they didn’t

At the dock without my glasses. / Photo by bimiers – Flickr Creative Commons.
When Antonia Giannasca called Carnival Cruise Lines this year to book a vacation to Mexico for her extended family, the sales representative assured her that she had all the travel documents necessary to board the ship.
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When airlines misread passport rules, who pays?

Question: My husband and I were scheduled to take a Spirit Airlines flight from Fort Lauderdale, Fla., to San Jose, Costa Rica. The afternoon before my flight, my dog chewed a corner off the front page of my husband’s passport and we were concerned about having proper documentation.

We arrived at the airport almost three hours early in order to have enough time to ask a ticket agent. He seemed seasoned and professional, and he assured us that there would be no problem with the passport, as the number could still be manually inputted.
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Their passports sailed to the Bahamas, but they didn’t

Anne Newman’s holiday cruise from Baltimore to the Bahamas on the Carnival Pride got off to the worst start possible when two members of her party — her brother and father — were left standing at the dock because of a paperwork problem.

No, they didn’t bring the wrong birth certificate. Instead, they had inadvertently packed their travel documents in their bags and checked them.

Newman wants to be compensated for their denied boarding, and she wants me to help her.
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Passport mix-up leads to a missed tour

When Doris Lemonovich booked a vacation package for two to Costa Rica through Gate 1 Travel, she thought the passport requirements were clear: All she needed was a passport that wouldn’t expire for the next month, according to the State Department.

She though wrong.

When she arrived in San Jose, the customs agents told her she couldn’t stay in the country.
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Case dismissed: A little visa problem that sank their family cruise

Port separation anxiety is a term I use to describe the sudden decision some cruise passengers are faced with when a member of their party has to be left behind — usually because they don’t have a passport or the right kind of birth certificate.

It’s never an easy choice, but it’s particularly difficult when a family is being separated. Do we leave Mom and Dad behind and take the cruise, or do we turn around and go home?

But that was the decision Ananth Channaveer had to make when he tried to board Royal Caribbean’s Rhapsody of the Seas in Seattle recently.
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