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Why you shouldn’t accept your airline’s apology

If you've experienced a recent flight delay or service disruption, then you probably know that for better or worse, no one says "I'm sorry" like an airline.

Whaddya know about airline passenger rights? Not much

Beyond the fact that you don't have too many, what do you know about your rights as an airline passenger? If you said "not much," then you're in good company.

Will a new law force cruise lines to better report onboard crime?

The remarkable thing about the proposed Cruise Passenger Protection Act is that on its face, it looks entirely unremarkable. The law would require cruise lines to publicly report all alleged crimes on a ship and to disclose their passenger contracts in plain English.

Does JetBlue owe her anything for amorous passenger incident?

To say that Cristi Mitchell felt uncomfortable on a recent JetBlue Airways flight from Phoenix to Boston might be something […]

Why won’t US Airways take responsibility for drunken passengers?

A few weeks ago we had the case of a nearly-sober passenger who was threatened with expulsion from an Allegiant […]

Their luggage went missing, but does anyone know why?

By all accounts, Maddy and Phil Handler liked their October cruise on the Riviera, one of the new mid-size ships in Oceania's fleet. There was just the matter of the Handler's luggage -- and reams of correspondence between the couple and a vice president at the cruise line, bickering about what happened to it.

No refund for a sick United passenger?

Susan Fuhrman's husband is sick, and she can't get a straight answer from United Airlines about her refund request. One representative agrees to a full refund, but another refuses. Who's right?