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An empty vacation package from Expedia

Gladys Martin’s Expedia vacation package is missing two key components. Should she have to pay for its mistake?

Hey Travelzoo, you call that a winery tour and gourmet lunch?

Bob McIntyre and his wife have just suffered through the worst meal ever at a struggling winery. Can they get their money back?

The mystery of the reappearing $400 cancellation fee

Matt Solum is facing a $400 cancellation fee for a DirecTV package he doesn't want, and believes he shouldn't have to pay for. Is there any way to get it removed?

Is this a scam? A vacation package never received

The offer looked like an incredible bargain. For just $1,749, Judy Citko and her fiancé could fly from California to Florida and enjoy a three-day Caribbean “cruise and stay” package.

The Travel Troubleshooter: Priceline promised to refund my package

Priceline promises to refund Ian Dennis' vacation package when he makes a typographical error. But then it reneges, leaving him with a big bill. How can he prove he was offered a refund if the conversation took place by phone?

No refund for mom’s Priceline package and no appeal

Paul Cantrell's mother-in-law is trying to get a refund for a Priceline vacation package. She's been promised all of her money back, but the company is balking. Is there anything she can do?

Wacky package price blamed on “anomaly” in program

When you buy a travel package through an online travel agency, you expect the price to be significantly less than if you booked each item separately, right?