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An Aeromexico refund runaround with a surprise ending

Extracting a promised refund from an airline can be hard work. At times, it can even be impossible — or close to it.

Unnatural disaster: What to do when your hotel doesn’t have room

The deadly storms that left large swaths of the East Coast without power just before the Fourth of July holiday provided an uncomfortable lesson to hotel guests like Ken White: Always call to confirm your reservation — especially when the place you’re visiting is reeling from a natural disaster.