Lynn Contino can’t cook Easter dinner because Sears can’t install her stove. What will she tell her guests?
David Eck's Whirlpool microwave breaks down less than two years after he buys it. The company will fix it -— for $300. Is that the right offer?
Anyone who needs a case study about the perils of airline codesharing should look no further than Kun-Yang Lee’s story. […]