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Losing my faith on Shamu’s first weekend back on the job

For the same reason people go to a car race (to see a fiery crash) or a hockey game (bare-knuckled fight) Shamu Stadium was packed to the gills for the 12:30 p.m. show Sunday, on Shamu's second day on the job after the unfortunate incident in which he killed his trainer. Everyone wanted to see if something would happen.

What the heck is going on with the TSA in Orlando?

Maybe there's something in the water in Orlando, but the Transportation Security Administration just can't stay out of the news there.

An ice time at the Gaylord Palms

When I asked my kids if they wanted to see ICE at the Gaylord Palms in Orlando, I heard a groan from the back of the car.

‘Keystroke error’ turns $289 rate into $28

Terry Capps finds a $28 a night room rate at a Westin hotel in Orlando. Turns out the hotel made a mistake, and that the real price is $289 a night. What now? Should the resort honor the original price or can it change the rate and force Capps to pay?

A quiet afternoon at the Hyatt Regency Grand Cypress

Can you tell that half of this hotel is under renovation? Neither can I. You have to walk to the other side to see the scaffolding.

Are hotels upgrading their customer service during this downturn?

Conventional wisdom says that during a recession, you cut, cut, cut your way back to profitability. That includes slashing resources devoted to customer service. But some hotels are going against the grain.

Orlando theme parks prepare for fireworks fury

Heads up! Orlando's theme parks are preparing for their Independence Day fireworks extravaganzas. Pyrotechnics expert Andrew Hage checks the connections of several fireworks at the top of SeaWorld's 400-foot-tall Sky Tower.