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“I have basically been ignored”

If you're a United Airlines or Continental Airlines frequent flier, chances are you're a little nervous about the impending corporate marriage that will create the world's largest airline. Rightfully so.

New carry-on luggage limits and screening measures after Northwest Airlines terrorist incident

The thwarted terrorist bombing of Northwest Airlines flight 253 from Amsterdam to Detroit yesterday has triggered a series of new security precautions by the U.S. government. Here's what's being said by the Transportation Security Administration and Department of Homeland Security.

Help! Alamo won’t remember my miles

A thousand frequent flier miles may seem like nothing, which is probably what the folks at Alamo were thinking when David Goeman repeatedly asked the car rental company for his missing award points.

Which airlines charge the most in ticket cancellation fees?

United Airlines and US Airways lead the pack, according to the Transportation Department, charging their customers $78 million and $66 million, respectively. (The figures on the chart are for the first quarter of 2009, and are in millions.)

Airlines can be compassionate — if you know who to ask

Remember "no waivers, no favors," the unbending, post-9/11 airline policy that said all rules were to be enforced, no exceptions? Kay Fore got a little flashback when she asked Northwest Airlines to refund her nonrefundable ticket after her husband had a kidney transplant last year. Turns out she was talking to the wrong people.

The cat has diarrhea, the flight’s delayed, and all I get is 4,000 lousy miles?

Kelly Dehn just endured a nightmare flight on Northwest Airlines. It wasn't that her four-hour trip from Minneapolis to Orange County, Calif., lasted an extra hour because the aircraft had to be de-iced. It wasn't even that she was three months pregnant. It was her mysterious seatmate.

Are bereavement fares reserved for frequent fliers only?

Bereavement fares may be a dying breed, but some airlines still offer them -- with strings attached. Sandra Ball was told she didn't qualify for a Northwest Airlines special fare because she wasn't a member of WorldPerks, the airline's frequent flier program. Can it do that?
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