“I rented a car in Norfolk, but Hotwire changed the city”

Here’s a common complaint from travelers who book through so-called “opaque” sites like Priceline and Hotwire: A customer who tried to buy a particular flight, hotel or rental car, but ended up with a nonrefundable reservation in the wrong place.

That’s what happened to Michael Robinson when he tried to rent a car in Norfolk, Va., through Hotwire. His experience underscores the importance of making sure you get your itinerary right the first time in this day and age of nonchangeable reservations — especially when you’re dealing with the strict opaque sites.
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