When should airlines refund a nonrefundable ticket?
More often than they do. A lot more often.
About 9 in 10 respondents to a recent survey say they should get their money back when a flight is canceled for any reason. More than 88 percent of the respondents to the multiple-choice poll also said airlines should issue a refund with a death certificate, presumably to the next of kin.
Nearly 80 percent said airlines should let passengers off the hook and refund their money when they have a communicable disease.
Only one-third of the respondents said refunds should be given when a passenger can’t make it to the airport for reasons beyond his or her control, and less than 5 percent said money should never be returned on a nonrefundable ticket.