Half a star may not sound like much to the average hotel guest, particularly when there are no nationally-recognized hotel rating standards in the United States. But it means the world to Sandi Tanner, who is planning her 20th wedding anniversary in New Orleans.
Hotwire offered her a pre-paid, nonrefundable room at The Inn on Bourbon, which TripAdvisor gives three stars and AAA rates as three-diamond. Even Hotwire gives it a three-star rating at the time of her booking.
Just one problem: She paid for a 3.5-star room.
Now, before you say, “What’s half a star among friends?” consider what fudging half a star rating can mean to a business. Putting guests in slightly cheaper hotels can translate into millions of dollars of additional revenue per year. It’s like skimming a little off the top. It adds up.
Tanner, though disappointed, at first did what the average hotel guest would do: she went along with it.
“I would take the hotel,” she told me. “But it won’t work with me. The woman I spoke with had a very uncaring attitude even when I explained the situation. On the hotel’s own website they are still offering non-smoking king rooms, but according to her they are out of them. How is this possible?”
A downgraded hotel, forced to stay in a smoking room for her 20th anniversary. There’s got to be a better way, right?