The historic Rathbone Mansion offers an “authentic” New Orleans experience, with its antebellum architecture and “warm” Southern hospitality. But it was a little too authentic for Cori Maldonado, who reserved his rooms through Bookit.com.
“Our room was strewn with debris, insects and rodents,” he says. “My partner and I were forced to leave the property and check in elsewhere after management refused to move us.”
A hotel representative scoffed at the guests, chiding them because, “Two grown men could not kill a few bugs.”
If you haven’t seen this video yet, you should. This is six-year-old Anna Drexel getting a pat-down in New Orleans earlier this month. The TSA is taking a lot of heat for the rather thorough screening of this young lady.
Answer: If a hotel representative says your reservation is canceled, you shouldn’t be charged for your stay.
But a review of your correspondence raises a few red flags. First, a manager told you that it was impossible for him to cancel a reservation made through Holiday Inn’s 800-number. Then, a few minutes later, the same manager agrees to “help” you cancel the reservation. Continue reading…