Eleanore Brouhard knows a secret.
When she checked out of her hotel, it revealed the “net” rate it was charging her online travel agency — a number far lower than the one she was quoted. Now she wants the hotel to honor the lower price for her.
I get requests like hers with some regularity, and I normally tell them they’re out of luck. If you bought hotel rooms in large blocks, you might qualify for a low rate, but not as a single traveler. But lately, I’ve had second thoughts about that response, and I’m thinking of mediating one of these cases. Maybe you can help me figure this out.