I’m honored to introduce our newest columnist, Andrew Der. His weekly feature is called “The Good News Guy” and it offers a much-needed counterpoint to all the negative stories on this site. I hope you find this feature as uplifting and inspiring as I have.
Too often, airline rules add insult to injury.
If you cancel a flight, for example, they make you pay even more for a new one, assuming the fees and fare differential don’t consume the entire value of your credit. And forget about changing the name on your ticket — it’s not allowed.
Google Plus doesn’t like David Books’ name. And now it’s stopped listening to his requests for a social media account. Is there anything he can do to get the company’s attention?
Question: Could you possibly help me with an issue that continually keeps popping up for me. Because of my name — Books — I keep getting denied the right to set up an account with Google Plus, Google’s social network.
I have used Google’s email service for years under my legal name, but when I tried to set up a Google Plus account, I was denied because of my name violating their name policy. I sent a copy of my driver’s license, but was still denied.
There is no way to appeal the denial. I might have a better chance if I could send Google my Facebook credentials, but I have the same problem there. I can’t establish a Facebook account because of (you guessed it) my last name. Continue reading…
Heather Matinde’s problem is fairly common, but when it happens to you, it can sure seem like the end of the world. She’d just paid a small fortune for airline tickets from Los Angeles to Brussels on Expedia, only to discover a serious problem with her sons’ reservation.
Each boy had each others’ middle names on their tickets, and the airline was balking at making a correction. Unfortunately, Matinde didn’t reach out to Expedia and the airline, Jet Airways, within 24 hours and — you guessed it — the airline was refusing to fix the names. Continue reading…