Note: This is the second installment of “Can this trip be saved?” where you get to vote on whether I mediate a case. The first case was solved last week (see update).
Even though she did her best to ensure her 15-year-old grandson could make the flight from St. Louis to Fort Myers, Fla., things didn’t quite work out for Victoria Horwitz-Denger. He ended up having to pay another $100 to fly down to Florida and bought a brand-new ticket to get home.
Now Horwitz-Denger wants some of her money back — either from her online travel agency, Travelocity, or from her airline.
Why? No one mentioned the restrictions on the ticket for minors.
Should I intervene on her behalf, and ask Travelocity or the air carrier to return her money, or have they done enough?