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Where are the frequent flier miles I won?

Larry Babbin wins lots of frequent flier miles from American Airlines, but the points never appear on his statement. Now the company is giving him the silent treatment. Can these miles be saved?

In 2014, beware of the word “free”

How dumb do they think you are?

Missing miles on a United Airlines codeshare flight

Glennellen Pace and her husband are missing thousands of frequent flier miles after a trip to Australia and New Zealand. Is there any way to find them?

I have until Friday to cough up $14,000 – should I pay?

Given my backlog of cases, it's unusual to cover about something I just heard about a few hours ago. It's even more unusual to redact the name of both the passenger and the airline.

Why can’t I change the name on my frequent flier award ticket?

Delta won't make a name change on a mileage ticket, endangering one family's cruise. Can this trip be saved?

Using frequent flier miles to escape from New York

Felix Chan’s parents are stranded in New York after a storm. They can’t get back to Hong Kong because he used miles to pay for their ticket. Are they stuck?

Is it time to regulate frequent flier programs?

Peter Bauer is mad.