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“Thanks for nothing”

People often mistake this site for one of those concierge services, thinking that I’ll fight every case regardless of its […]

Should United Airlines pay for its mistake – or should I?

A booking error by a United Airlines agent forces Evelyn Jaffe to pay for a new flight to Hawaii. Is […]

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    That’s one fine mess you’ve gotten yourself into with your OneWorld flight

That’s one fine mess you’ve gotten yourself into with your OneWorld flight

When I read about flights like Prabir Mehta’s, I can’t help but exclaim: airline alliances! Curse you, airline alliances!

Does insurance cover my frequent flier miles?

After a medical emergency, James Wright uses frequent flier miles to pay for a return flight to the United States […]

How do I recover my expired miles and points?

If you’re hard-earned loyalty points have expired, here’s how to get them back — and how not to get them […]

How do I keep my miles and points from expiring?

Your miles don’t have to expire. Here are a few tips for keeping what you’ve earned.

Where are the frequent flier miles I won?

Larry Babbin wins lots of frequent flier miles from American Airlines, but the points never appear on his statement. Now the company is giving him the silent treatment. Can these miles be saved?