Larry Babbin wins lots of frequent flier miles from American Airlines, but the points never appear on his statement. Now the company is giving him the silent treatment. Can these miles be saved?
How dumb do they think you are?
Glennellen Pace and her husband are missing thousands of frequent flier miles after a trip to Australia and New Zealand. Is there any way to find them?
Given my backlog of cases, it's unusual to cover about something I just heard about a few hours ago. It's even more unusual to redact the name of both the passenger and the airline.
Delta won't make a name change on a mileage ticket, endangering one family's cruise. Can this trip be saved?
Felix Chan’s parents are stranded in New York after a storm. They can’t get back to Hong Kong because he used miles to pay for their ticket. Are they stuck?
Peter Bauer is mad.