Question: My 16-year-old son and I have had our US Airways miles taken away from us. He had 27,893 miles and I had 829 miles. They expired a few days ago.
I’m a single mom and recently lost my job. I’ve been overwhelmed and did not notice the e-mail that warned me about the expiration of the miles.
I called US Airways, but a representative said I was too late. I’ve been a loyal US Airways customer for years, but didn’t sign up for US Airways’ loyalty program until recently.
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Question: My wife used her Delta frequent flier miles for a trip to Manchester, England, to visit her mother. She bought trip insurance through Allianz. Two days before she was supposed to return, she called me to let me know she had been taken to the hospital with severe stomach pain.
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To fly from San Francisco to Paris last month, Kenneth Cook forked over 100,00 miles and paid a $194 fee 10 months before his scheduled flight. The routing wasn’t ideal — it sent him via Denver and Frankfurt, but for that, he was getting choice seats in the front of the plane.
The least he expected was the see his luggage at the end of the journey, and that if he didn’t, the airline would take care of everything.
It didn’t.
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As an Amex-branded Platinum-level frequent flier for the better part of the last decade, Carolyn Stover Harvey counts herself among Delta Air Lines’ best customers. The kind of customer Delta would go the extra mile for.
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A nonstop flight from Newark to New Delhi can be grueling, so when Eva and Yoel Haller took the 16-hour trip in February, they made sure they cashed in their award miles for confirmed seats in business class.
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Not so long ago, your frequent flier miles were gone when they expired. But not anymore.
Airlines are willing to rescue your delinquent bonus points — for a price. Cricket Moore recently received a series of emails from US Airways about 15,688 miles that had vanished after she failed to redeem them in time. If she wanted them back, it said, she could either apply for an affinity debit card that charged an annual fee, or pay $100.
“I didn’t pay up,” she says.
In the past, most airlines made offers to save old miles on a case-by-case basis. But in a series of emails sent to Moore by US Airways and other passengers, it has become clear that this is being done in a systematic and automated way. Other airlines, including most notably United Airlines, have reportedly been making similar overtures to their delinquent frequent fliers.
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