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Are TSA agents heroes?

Two TSA agents who reportedly thwarted a passenger kidnapping in Miami recently are being hailed as heroes by the mainstream media.

Case dismissed: Oops, I booked eight nights instead of one

Meryl Lee Seewald thought she was booking just one night at the Holiday Inn Miami International Airport. Instead, she booked eight.

So that’s why hotels put water bottles in your room

If you thought hotels just stock the minibar in your room with overpriced bottles of Fiji in order to line their pockets, think again. Sure, at $6 or more per container, it's liquid gold -- but it could also prevent all of your guests from getting sick when the tap water is no longer safe to drink.

British Airways does it again

British Airways can't seem to stay out of the news this week. First, there was its fat-finger fare fiasco -- still unresolved at this hour as many passengers wait to hear how they'll be compensated. And just yesterday, I received word about a resolution on another case involving the airline.