John Esser's recent return flight north "headed south," so to speak. He'd like the airline to make things right.
JetBlue flight 686 from Washington to Boston was delayed by a few hours on April 13, which wasn't a big deal to most of the passengers. Except to Lonn Waters and his girlfriend, who planned to catch an Icelandair flight to Keflavik, Iceland, later that evening.
I've been weighing this case for several months, and still can't decide what to do. Maybe you can help.