John Esser’s recent return flight north “headed south,” so to speak. He’d like the airline to make things right.
But what’s right?
Esser was flying from Los Angeles to Detroit on Delta flight 1806 on Sept. 18.
“This flight was specifically chosen due to an obligation I had that evening at my son’s school at 7 p.m.,” he says.
Needless to say, he didn’t make it.
Although the flight was scheduled to leave at 9:30 a.m., a series of mechanical delays kept the plane waiting at the gate several hours before it was finally canceled.