MEAL

A legitimate complaint wrapped inside a frivolous one — should I let this case go?


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A rainy day at the airport. / Photo by Carib b – Flickr Creative Commons
I don’t normally dismiss cases reflexively, but when I hear someone complaining about special meals, it takes a lot for me to follow through and contact an airline on their behalf.
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Yuck! Carnival served me dinner with a side order of chewing gum


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Maybe I should have had the mashed potatoes instead?
When Marilyn Sweeney bit into a serving of sweet potato casserole during her seven-day Eastern Caribbean cruise on the Carnival Valor she tasted something unusual. It was rubbery, with a faint mint flavor.

“I did not recognize it at first,” she says. “I thought it was food.”

It wasn’t. It was chewing gum. Used chewing gum.
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Nothing says “we don’t care” like a tray of unwanted food left in front of you for a few hours


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Did Chris Hill’s mother and aunt have a bad flight on Virgin Atlantic? Without a doubt. The flight attendants were rude and the service was terrible, by their account.

Did Virgin Atlantic respond appropriately to their grievance? No, without a doubt. In fact, it didn’t respond at all.
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