“I was so touched I almost cried”

GuoZhongHua / Shutterstock.com
GuoZhongHua / Shutterstock.com

LuAnn Ezeonu’s son is a United States Marine deployed in Afghanistan. A year ago, before he left the country, he bought a laptop computer and an iPod from the Apple Store at the Flatiron Crossing Mall in Broomfield, Colo.

By the time he returned to the States, his electronics were in bad shape. Which is where today’s story of unbelievable customer service picks up: with Ezeonu’s son bringing the dented equipment back to Apple after his deployment.

“He returned from his first deployment with a computer and iPod that were dusty, sandy, beat up and the disk drive in the computer wasn’t working,” she remembers. “We took it to this same Apple store.”
Continue reading…

16 Comments


US Airways tells customer her cancer isn’t terminal enough for a refund

Not the friendly skies. / Photo by wbav - Flickr
Not the friendly skies. / Photo by wbav – Flickr
Ben Coleman and his wife were supposed to fly from New York to Oakland last November on US Airways. The couple had purchased nonrefundable roundtrip tickets on US Airways for just under $1,000.

But in October, Coleman’s wife was diagnosed with cancer.

“Her diagnosis is positive and the doctors tell us — nothing is certain, of course — that it will be a hard year, but expect that she will lead a long healthy life.”

That’s when things got a little complicated.
Continue reading…

10 Comments