Deborah Bouchette researches the luggage rules for an upcoming flight, but is surprised by a 200 Euro fee to check her bag, anyway. Her airline says she should get a refund -- so why isn't she?
By all accounts, Maddy and Phil Handler liked their October cruise on the Riviera, one of the new mid-size ships in Oceania's fleet. There was just the matter of the Handler's luggage -- and reams of correspondence between the couple and a vice president at the cruise line, bickering about what happened to it.
Aaron Fox is not the vindictive type. He’s a surfer, which if you look it up in the dictionary, is synonymous with “laid back.”
Amtrak is raising its luggage fees on Sept. 10, the national rail carrier disclosed on its website today.
Just when you think you’ve heard it all, you hear from someone like Stewart Sheinfeld, a reader from Chicago who is flying to Morelia, Mexico, on the discount airline Volaris.
Spirit Airlines is at it again -- first denying a dying war veteran a ticket refund, then announcing it would raise its fee for carrying a bag on its flight to $100. Passengers are outraged. A Facebook petition to boycott the carrier is gaining momentum.
Just the mention of the words “baggage” and “rule” in the same sentence is enough to raise the blood pressure of the average air traveler.