LUGGAGE

When did the Ritz-Carlton start running an airline?

Anne August and her husband never expected to lose their checked bag while flying to Paris from Boston on Icelandair. Then again, no one does.

But the Augusts never could have anticipated what would happen next. Not only was the bag found quickly, but Icelandair immediately compensated them right at the terminal above and beyond what’s customary.

When did the Ritz-Carlton start running an airline?
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