Lufthansa

What’s up with Lufthansa’s new fee?

Lufthansa claims its latest fee will help passengers like you. But it will do the exact opposite.

First, a little background for the uninitiated. GDS is the abbreviation for Global Distribution System, and has been the reservation system used by travel agents since the automation process began in the 1970s.
Continue reading…


Lufthansa stranded my 16-year-old son in Detroit

Carolina Smith/Shutterstock
Carolina Smith/Shutterstock
It’s something out of every mother’s worst nightmare: Your child is stranded at the airport and won’t be able to fly home unless he forks over thousands of dollars for a new ticket.

That nightmare came true for Gloria Castillo-Ibrahim and her 16-year-old son, Kareem Amir Gharib, recently. They’re inexperienced air travelers, but in a way, nothing could have prepared them for the trouble they experienced.

Castillo-Ibrahim wants me to help her fix this problem, but I’m not really sure if I can, or if I should. Your thoughts on this case would be helpful.

The problem began when Castillo-Ibrahim’s husband decided to surprise her son for Christmas by booking two roundtrip tickets from Cairo to Detroit on Lufthansa’s website.
Continue reading…