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Can an airline break its own rules?

It’s true that airlines come up with some of the most absurd rules in the travel business. If you have […]

Lufthansa stranded my 16-year-old son in Detroit

It's something out of every mother's worst nightmare: Your child is stranded at the airport and won't be able to fly home unless he forks over thousands of dollars for a new ticket.

How much does my airline owe me for a broken seat?

Elite-level frequent travelers who whine if their lie-flat business seat doesn't recline all the way are regularly and shamelessly mocked on this site.

Did Lufthansa “steal” her laptop computer?

Stacey Tappan claims Lufthansa stole her laptop computer, and she wants me to help her get it back.

100,000 miles, $194 and a one-week delay — and you offer this?

To fly from San Francisco to Paris last month, Kenneth Cook forked over 100,00 miles and paid a $194 fee 10 months before his scheduled flight. The routing wasn't ideal -- it sent him via Denver and Frankfurt, but for that, he was getting choice seats in the front of the plane.

Double-booked because at this age I tend to forget things

Daryl Preston and his wife are flying from San Francisco to Rome this summer, and they have tickets on Lufthansa. Four tickets, to be exact.

Airline removed me a because of confusion about medical supplies

Here's an unusual case with an equally unusual resolution. It involves two Lufthansa passengers, and FDA-approved portable oxygen concentrator and EU airline passenger law.