It’s something out of every mother’s worst nightmare: Your child is stranded at the airport and won’t be able to fly home unless he forks over thousands of dollars for a new ticket.
That nightmare came true for Gloria Castillo-Ibrahim and her 16-year-old son, Kareem Amir Gharib, recently. They’re inexperienced air travelers, but in a way, nothing could have prepared them for the trouble they experienced.
Castillo-Ibrahim wants me to help her fix this problem, but I’m not really sure if I can, or if I should. Your thoughts on this case would be helpful.
The problem began when Castillo-Ibrahim’s husband decided to surprise her son for Christmas by booking two roundtrip tickets from Cairo to Detroit on Lufthansa’s website.