Tom Frankel rented an apartment last fall through an agency called UsaParis. When he left the rental, he says it was in immaculate condition, and like any responsible renter, he expected to get his $500 security deposit back promptly.
When Pina Belfiore-Benvenuto's bags were lost on a recent flight from New York to Paris, the missing contents included a digital camera and a watch -- two items that her airline's contract of carriage exclude from liability. And to absolutely no one's surprise, her carrier told her she was out of luck. Maybe it shouldn't have.