Here we go again.
As far as rejection letters go, the one I almost never use is unfailingly polite.
It was just a matter of time before corporations created the perfect form letter, capable of fooling a veteran consumer advocate. Or you.
With only a few weeks left to leave your comments about the TSA's controversial passenger screening methods, here's a question worth asking: Is anyone listening?
I've waged a long and lonely campaign against mindless form letters sent to customers by uncaring corporations.
"You killed the bird,” the pet-store owner barked, pointing an accusatory finger at me.
I've written about Virgin America several times in the recent past, and have even had a chance to fly with it.