It starts with a postcard saying that you’ve won an airline ticket. To collect your prize, you have to attend […]
Ever want to see how customers screw up? Then spend a few hours looking over the shoulder of a consumer advocate.
The Justice Department’s surprise lawsuit to block the proposed $11 billion consolidation of American Airlines and US Airways appears to doom the latest airline mega-merger, at least in its current form. But for airline passengers, the prospect of two stand-alone airlines is mostly good news.
Paul Kivett’s plane broke down twice before it could take off from Chicago this summer. He arrived in Paris almost five hours late.
It’s not hard to image how much louder the public outcry would have been during the pat-down controversy last year if the Transportation Security Administration had also shut down it Screening Partnership Program, which allowed airports to privatize their security.
Just when it seemed things couldn't get any worse for the beleaguered Transportation Security Administration, they have.