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Should I shame, sue – or take it straight to the top?

Ever want to see how customers screw up? Then spend a few hours looking over the shoulder of a consumer advocate.

Blocking this airline mega-merger is good for travelers

The Justice Department’s surprise lawsuit to block the proposed $11 billion consolidation of American Airlines and US Airways appears to doom the latest airline mega-merger, at least in its current form. But for airline passengers, the prospect of two stand-alone airlines is mostly good news.

Should a European law protect American air travelers?

Paul Kivett’s plane broke down twice before it could take off from Chicago this summer. He arrived in Paris almost five hours late.

The smarter consumer: When to sue a company — and when to shame it

Don’t have a tantrum.
By |September 12th, 2011|OYS|0 Comments|

TSA backtracks on private screeners amid lawsuits

It’s not hard to image how much louder the public outcry would have been during the pat-down controversy last year if the Transportation Security Administration had also shut down it Screening Partnership Program, which allowed airports to privatize their security.

Troubled TSA heads into holidays with egg on its face

Just when it seemed things couldn't get any worse for the beleaguered Transportation Security Administration, they have.

Lawsuits against TSA are piling up quickly

The Transportation Security Administration's little body-scanning/pat-down problem isn't just keeping us media types busy. Lawyers are having a field day with it, too.