Would you remain true to a company, no matter what it does, in exchange for a platinum card or the promise of “free” or discounted product?
Target is hoping so after more than 40 million customer credit-card numbers were compromised on Black Friday. Its response? A 10 percent-off bribe offered to holiday shoppers last weekend.
Perhaps the retailer knows its customers too well. Give ‘em a few bucks off — or better yet, something “free” — and they’ll overlook anything. (Never mind that almost nothing is free and that the definition of “free” we’ve come to accept is misleading, harmful and wrong.) Continue reading…
If you’re a frequent flier, maybe you’ve already been roughed up by an airline, rhetorically speaking. I try to stay away from planes myself. I fly very infrequently and I book airline tickets even less.
When I have a choice in domestic airlines, I prefer to fly on JetBlue or Southwest. They’re just my kind of carriers.
It’s a personal choice.
But this afternoon, as I was booking a seat from Orlando to Washington, and after getting through what seemed like a dozen irritating “upsell” screens, JetBlue showed me this: Continue reading…
Add the word “breaks guitars” after any company, and everyone knows exactly what you’re talking about.
“Breaks guitars” is synonymous with terrible service, bureaucracy and corporate arrogance. And you’d expect an airline to be particularly sensitive to it.
For those of you who missed the whole United Breaks Guitars episode, here’s a recap: Back in 2009, United Airlines destroyed country musician David Carroll’s checked guitar and then basically ignored his damage claim. Continue reading…
JetBlue is one of only a few airlines that issues flight vouchers when a fare drops after you book it, and if you use a service like Yapta, you can get notified when the price of your ticket falls.
But is the voucher worth anything? That’s what Jerry Gershner wants to know — and if I agree with his interpretation, he’d like me to help him fix it. I’m not sure if I do (or if I can) but maybe you can help me sort it out.
Here’s what happened to him: A few weeks ago, he booked JetBlue tickets for him and his wife.
“One day after I purchased these tickets, the fare dropped by $50,” he says.
Early boarding privileges are typically reserved for frequent fliers and passengers with obvious disabilities. But on a recent JetBlue Airways flight from Boston to Los Angeles, gate agents granted special access to a passenger whose need wasn’t that apparent, and perhaps even in violation of their own airline’s policy.
Elaine Regienus-Gravbelle, who was recovering from a double mastectomy and two other minor surgeries, was on her way to way home to Redondo Beach, Calif. She asked a ticket agent if she could get on the plane first. Continue reading…
Question: I’m having an issue with Points.com I thought you might be able to help resolve. I recently traded 6,000 American Airline miles for 6,000 JetBlue miles, with a transaction fee of $100. The interface stated that the estimated processing time was five to eight business days. Continue reading…