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“There were angels all around me on that JetBlue flight”

Early boarding privileges are typically reserved for frequent fliers and passengers with obvious disabilities. But on a recent JetBlue Airways […]

What do you do when points vanish into thin air?

When Jonathan Govias tries to transfer 6,000 points from one frequent flier program to another, they go missing. No one is willing to help him recover the missing miles. Are they gone for good?

Is this any way to treat a member of the President’s Club?

Sarena Wiener thought she'd taken every precaution before embarking on her Vantage Deluxe World Travel tour of India recently. Her flight itinerary gave her plenty of time to make her connections, she had purchased travel insurance, and to besides, she was a valued customer -- a member of Vantage's "President's Club."

Passport mix-up leads to a missed tour

When Doris Lemonovich booked a vacation package for two to Costa Rica through Gate 1 Travel, she thought the passport requirements were clear: All she needed was a passport that wouldn't expire for the next month, according to the State Department.
  • Here we go again! Another tarmac stranding incident — beware of outraged talking heads on TV
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    Here we go again! Another tarmac stranding incident — beware of outraged talking heads on TV

Here we go again! Another tarmac stranding incident — beware of outraged talking heads on TV

It seemed eerily familiar: A JetBlue aircraft, a freak storm, passengers stranded on an aircraft for hours -- and all happened near the media capital of the world.

Ridiculous or not? “Low cost” airlines that cost more

When David Simon wanted to fly from Milwaukee to Fort Lauderdale, Fla., he assumed “low cost” airline Southwest would offer the lowest fare.

JetBlue flight attendant who bailed after passenger confrontation: “Your carry on drama ain’t worth that to me”

I've been following the coverage of Steven Slater, the JetBlue flight attendant who bailed out of a parked aircraft after a profanity-laced confrontation with a passenger about his luggage, with some interest.