When her hotel is sold unexpectedly, it throws Miriam Ingber’s vacation plans in turmoil. Who should help her fix this problem?
Question: I’m hoping you can help me. My entire extended family booked an expensive vacation at the Veranda Resort in Turks & Caicos for a week. My immediate family had stayed there last spring and we loved it. When we booked it, it was managed by Grace Bay.
We found out less than a week ago that it was being taken over by Beaches, which is owned by Sandals, was being shut down, and they were refunding our deposit (although we haven’t seen a penny of the $16,000 yet).
Beaches would not reimburse us for our flights or any expenses associated with rebooking elsewhere. Our travel insurance also would not pay for any of our expenses. Continue reading…