It has been one of the most unquestioned pieces of travel advice since the first WiFi hotspot flickered to life in an unnamed hotel more than a decade ago: If you want to stay connected while you’re on vacation, you can save a bundle by skipping a pricey cellular roaming plan and using a wireless Internet connection instead.
From “free” airport wi-fi to tethering, here’s a quick guide on how to find an Internet connection at the airport.6 Comments
One of the first questions I ask when someone needs help is: Could I see the correspondence between you and the company? When Steven Price showed me his back-and-forth between with a company called Surfbouncer, I was speechless.
And then I asked the company for its side of the story.
Normally, here’s what happens when you have trouble with a business: You send it an email with your problem, and it replies with a pre-fabricated form response that vaguely addresses the issue and offers non-apologies like, “We’re sorry for the way you feel.”
Surbouncer, which offers VPN services for international travelers who need to stay connected, is not one of those companies.
Answer: Sprint is either right or wrong, which is to say it either gave you the incorrect information (which means it owes you a full refund) or the correct information (in which case, it owes you nothing).