Like it or not, Wi-Fi is becoming more and more common in the air. And so are the complaints about it.
It has been one of the most unquestioned pieces of travel advice since the first WiFi hotspot flickered to life in an unnamed hotel more than a decade ago: If you want to stay connected while you’re on vacation, you can save a bundle by skipping a pricey cellular roaming plan and using a wireless Internet connection instead.
From “free” airport wi-fi to tethering, here’s a quick guide on how to find an Internet connection at the airport.
One of the first questions I ask when someone needs help is: Could I see the correspondence between you and the company? When Steven Price showed me his back-and-forth between with a company called Surfbouncer, I was speechless.
And then I asked the company for its side of the story.
Normally, here’s what happens when you have trouble with a business: You send it an email with your problem, and it replies with a pre-fabricated form response that vaguely addresses the issue and offers non-apologies like, “We’re sorry for the way you feel.”
Surbouncer, which offers VPN services for international travelers who need to stay connected, is not one of those companies.
Answer: Sprint is either right or wrong, which is to say it either gave you the incorrect information (which means it owes you a full refund) or the correct information (in which case, it owes you nothing).