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Is this any way to treat a member of the President’s Club?

Sarena Wiener thought she'd taken every precaution before embarking on her Vantage Deluxe World Travel tour of India recently. Her flight itinerary gave her plenty of time to make her connections, she had purchased travel insurance, and to besides, she was a valued customer -- a member of Vantage's "President's Club."

Why can’t I transit through London?

Mita Upadhyay has a "Catch-22" problem with a visa, but British Airways wants $500 to fix it. Is that good customer service -- or a hard lesson learned about having the right paperwork?
  • Madame Ambassador, the TSA will apologize for your “humiliating” pat-down — in 2011
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    Madame Ambassador, the TSA will apologize for your “humiliating” pat-down — in 2011

Madame Ambassador, the TSA will apologize for your “humiliating” pat-down — in 2011

Well, it's about time.