Sarena Wiener thought she'd taken every precaution before embarking on her Vantage Deluxe World Travel tour of India recently. Her flight itinerary gave her plenty of time to make her connections, she had purchased travel insurance, and to besides, she was a valued customer -- a member of Vantage's "President's Club."
Mita Upadhyay has a "Catch-22" problem with a visa, but British Airways wants $500 to fix it. Is that good customer service -- or a hard lesson learned about having the right paperwork?
Well, it's about time.