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Southwest Airlines responds to needy passenger with compassion – why won’t US Airways?

When you’re in my line of work, you hear your share of sob stories. Few are as tragic as Charley Price’s, and few have as frustrating an outcome.

The Travel Troubleshooter: Sick in Puerto Vallarta — does my hotel owe me anything?

Daniel Vosburgh is afflicted by a mysterious illness while he's in Mexico. His hotel isn't answering his complaints, but he thinks he's entitled to either a refund or credit. Is he?
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