Can this trip be saved? Icelandair’s ESTA snafu strands 18-year-old in UK

Note: I’m starting a new series called “Can this trip be saved?” where you get to vote on whether I mediate a case. Here’s the first installment.

Carrie LaMarr is steamed at Icelandair. Because of a misunderstanding over her son’s visa requirements, he was denied boarding on a flight this summer. He had to stay in Europe two extra days and pay another $905 to fly home.

LaMarr says the mix-up is Icelandair’s fault. Icelandair says it isn’t to blame.

Who’s right? I’ll let each side speak for itself and then tell you why I need your help in deciding what to do next.
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