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Sacré Coeur! This isn’t the hotel I booked

When it comes to Hotwire, you know the drill: You book an unnamed hotel in a vaguely-defined neighborhood in exchange for a steep discount. But the reservation is nonrefundable.

Case dismissed: Was there really no room at the inn?

Ifti Qadir's case against the Royal San Marco & Suites Hotel and Orbitz seemed like a slam-dunk when it crossed my desk recently. He'd paid $1,307 for two rooms, for a total of three nights.

Help! My vacation package is missing a hotel

After her hotel closes for renovations, Amber Sharma's vacation package seems to fall apart. Now the online agency she bought it with won't help her fix it.

The biggest complaint mistake you’ll ever make

If you have a gripe with a company — and let's face it, at some point, everyone has a gripe with a company — here's a cautionary tale about complaining.

What are the biggest hotel “gotchas”?

Here are three ways you could get broadsided with unexpected fees on your next hotel visit. Know them before

Are hotel resort fees on their way out the door?

Even though the Doubletree San Juan isn't really a resort, it still charged Cheryl Nygaard an 18% per night resort fee on her recent visit to Puerto Rico.

When do you check out of your hotel early?

Sometimes, your hotel visit gets cut short by unexpected circumstances. Here's when you should consider calling it a day.