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Should you go for a last-minute upgrade?

Judith Patrizzi did it. So did Linda Petzler.

If they lie to us, why can’t we lie back?

Travel companies lie to you all the time. Why can’t you lie right back?

I canceled my hotel but was charged anyway

Bob McIntyre is being billed $383 for a hotel room he never used. Now, both his online travel agent and […]

My WiFi left me on vacation

It has been one of the most unquestioned pieces of travel advice since the first WiFi hotspot flickered to life […]

Yes, airlines can do something right

If you think the airline industry doesn’t do anything right, think again.

Sacré Coeur! This isn’t the hotel I booked

When it comes to Hotwire, you know the drill: You book an unnamed hotel in a vaguely-defined neighborhood in exchange for a steep discount. But the reservation is nonrefundable.

Case dismissed: Was there really no room at the inn?

Ifti Qadir's case against the Royal San Marco & Suites Hotel and Orbitz seemed like a slam-dunk when it crossed my desk recently. He'd paid $1,307 for two rooms, for a total of three nights.
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