Even though the Doubletree San Juan isn't really a resort, it still charged Cheryl Nygaard an 18% per night resort fee on her recent visit to Puerto Rico.
Sometimes, your hotel visit gets cut short by unexpected circumstances. Here's when you should consider calling it a day.
If you're staying at a hotel, your rights are spelled out in your state's lodging laws and in the property's terms and conditions. But don't lean on those for better customer service. I explain what to do.
Tami Alloway needs to cancel her hotel stay because of "extenuating" personal circumstances. Just one problem: the reservations are non-refundable.
Here are the top three hotel reservation problems -- and how to make them go away.
What if they had to give it all back?
It's probably a matter of weeks, if not days, before yet another round of troubling National Security Agency leak stories hit the news.