Diana Younts’ problem isn’t her vacation rental from hell. That one, she fixed on her own.
The rental cabin in Williams, Ariz., she found through VRBO.com had three bedrooms -- the perfect size for her family. So last year, Trudi Wood sent the owner a $839 check for a deposit.
The rental villa on the French Riviera that Sonia Guillaume found online looked picture-perfect. It featured an impeccably manicured garden, spacious living areas, a pool and stunning views of the medieval village of St. Paul de Vence.
When the hot water doesn't work in your hotel room, you call the front desk and with any luck, it gets fixed. But what if you're in a rental apartment?
Amy Hutt is no beginner when it comes to the vacation rental game. She’s booked several homes through VRBO.com, a site owned by HomeAway, in the past, and she felt confident about turning to it for a trip to Bali this fall.
When Steven Silverman found an apartment in London through HomeAway, one of the largest home rental sites, he was sure it would be perfect. After all, the site specifically guarantees its rental properties won't be misrepresented.