This bargain getaway got away

Ryan Carey’s getaway got away.

Carey booked a timeshare condo at the Wyndham Resort — six nights for $779 — through a company called Getaways, allegedly representing the owners through HomeAway. He received a confirmation email, and figured he was ready for a nice getaway.
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Hey VRBO, what happened to the security deposit on my vacation rental?

I’m a longtime admirer — and critic — of VRBO, the dominant vacation rental site. I like the way it consolidates a disorganized business like vacation rentals into a cohesive online marketplace and makes it easy for consumers and rental owners to find each other. But one thing I’ve never been able to understand is how it disingenuously feigns neutrality in disputes between managers and customers.
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