Quantcast

Her “personal cruise consultant” dropped the ball — should I pick it up?

One of the cardinal rules of my consumer advocacy practice is to never get between a travel agent and a […]

When Holland America says “no problem” maybe there’s a problem

Elmer Purkey suspected there might be trouble with his birth certificate on his planned seven-day Eastern Caribbean cruise on Holland […]

Don’t I deserve a refund for sailing on an infected ship?

Robert Dockery's eastern Caribbean cruise on Holland America's M.S. Maasdam got off to a bad start when it was delayed in order to conduct a "supersanitization." It came to an even worse conclusion when Dockery and his wife became "deathly" ill with a gastrointestinal virus and remained in their stateroom, subsisting off Jell-O and toast.

Kicked off my cruise for peeing near the pool

When Karen Del Zoppo’s husband suffered a heart attack two years ago, he sustained severe anoxic brain damage, which left him with the mental state and motor skills of a two-year-old.

Is this enough compensation? My wife broke her neck, but my cruise line will only give me a 25 percent refund

Jerry McClure and his wife were looking forward to a seven-day western Caribbean cruise on the Holland America Ryndam late last year, when disaster struck. McClure's wife fell and broke her neck less than a month before they were scheduled to fly to Tampa to board the ship.

Holland America kept 100 percent of my airfare — can it do that?

Cruise refunds. There, didn't your blood pressure just go up? Mine sure did.

Sailing the sick seas with Holland America

My thanks to the passengers and crew of the Holland America's Ryndam, who returned to San Diego, Calif., yesterday on a norovirus-infected vessel. The highly contagious gastrointestinal virus reportedly afflicted 100 vacationers on the 10-day cruise, and provided a nice news peg for my latest column.
Open Popup
  • shutterstock_43621333

    Whoa there!

    Did you know that you’re missing the very best part of this site? Elliott’s E-Mail, my weekly newsletter, tells you how to be a smarter consumer, how to avoid scams and swindles, and contains the most insightful commentary online.





    Already subscribed? Just click the “x” and I’ll ride off into the sunset.