One of the cardinal rules of my consumer advocacy practice is to never get between a travel agent and a […]
Elmer Purkey suspected there might be trouble with his birth certificate on his planned seven-day Eastern Caribbean cruise on Holland […]
Robert Dockery's eastern Caribbean cruise on Holland America's M.S. Maasdam got off to a bad start when it was delayed in order to conduct a "supersanitization." It came to an even worse conclusion when Dockery and his wife became "deathly" ill with a gastrointestinal virus and remained in their stateroom, subsisting off Jell-O and toast.
When Karen Del Zoppo’s husband suffered a heart attack two years ago, he sustained severe anoxic brain damage, which left him with the mental state and motor skills of a two-year-old.
Is this enough compensation? My wife broke her neck, but my cruise line will only give me a 25 percent refund
Jerry McClure and his wife were looking forward to a seven-day western Caribbean cruise on the Holland America Ryndam late last year, when disaster struck. McClure's wife fell and broke her neck less than a month before they were scheduled to fly to Tampa to board the ship.
Cruise refunds. There, didn't your blood pressure just go up? Mine sure did.
My thanks to the passengers and crew of the Holland America's Ryndam, who returned to San Diego, Calif., yesterday on a norovirus-infected vessel. The highly contagious gastrointestinal virus reportedly afflicted 100 vacationers on the 10-day cruise, and provided a nice news peg for my latest column.