Liz Egland thinks she has a reservation at Holiday Inn. But she’s wrong. The hotel has canceled her reservation and wants her to pay more than double to get it back. Is it allowed to do that?
Amy Rossi brings one of the strangest cases the Travel Troubleshooter has ever mediated. It involves a dog bite, an erroneous booking and a $2,305 hotel bill.
Jeri Kellerman's visit to Washington does not go as planned. There's a power outage at her hotel, and she spends the night in darkness and freezing cold. Now she's only being offered 50 percent off her room. Is she owed more?
Meryl Lee Seewald thought she was booking just one night at the Holiday Inn Miami International Airport. Instead, she booked eight.
When Nula Fales' granddaughters are charged for an extra room, she appeals to her online travel agent for help. But it won't return her money, even though she didn't mean to reserve two rooms. Is she out of luck?
When the power went out in Jeri Kellerman's hotel room at the Holiday Inn Express in Poulsbo, Wash., she and her husband spent the night in pitch black and freezing cold.
If you thought hotels just stock the minibar in your room with overpriced bottles of Fiji in order to line their pockets, think again. Sure, at $6 or more per container, it's liquid gold -- but it could also prevent all of your guests from getting sick when the tap water is no longer safe to drink.