Case dismissed: The valet service damaged our rental, but we got the bill

Car rental damage cases are usually disputes between two parties — the renter and the agency. But not always. Ron […]

Can this trip be saved? “Come to the room, I have an emergency”

Erica Lara and her boyfriend, Patrick, checked into the Hilton Key Largo Grande Resort & Beach Club last Saturday for a wedding, but they didn't stay long.

Here’s an unconventional way to cut your room rate

Hotel room rates are about to resume their climb. The latest forecast calls for average daily room rates to get a modest 3.5 percent bump in 2011, which means we'll all pay a little more for our accommodations next year.

“They have declined to honor the discounted rate”

Hilton offers Joy Valentine a $199 a night rate at its New York property, but it can't find the price in its system, so it charges her $239 instead. The rate is nonrefundable, so when Valentine asks it to fix the mistake, Hilton refuses. Is there anything she can do to persuade the hotel to honor its original price?

What’s with the duck?

If you stay at enough Homewood Suites properties, you'll eventually wonder about the duck.

Sorry, your room is non-refundable — did we neglect to mention that?

Norman and Mary Lou Vitrano are by their own admission not Internet-savvy, which is why they phoned the Doubletree Beach Resort Tampa Bay/North Redington Beach to make their room reservations last August. When the couple's plans changed and they tried to cancel their reservation, a hotel representative informed them their room was completely non-refundable.

“I was rudely told 9,000 points is really not much”

By request, here's a story without a happy ending. But not because you asked for it. Jay Green did -- and it's his story.