When Gale Flake tries to convert his Hilton points to Delta SkyMiles, something gets lost in the translation. Can the conversion be undone?
Mary Fahy pays extra for a nonrefundable oceanview room through Expedia, but when she checks in, she’s given quarters overlooking the other side of the property. Is she owed a refund?
Derek Ho's Expedia booking goes sideways, and he needs help. Can this trip be saved?
It was supposed to be a special trip for Alana Pitts and her father to celebrate his birthday in Paris. They'd made reservations at the Hilton Arc De Triomphe hotel in Paris back in June, using his HHonors points, and selected a special room on the executive floor with two queen-size beds.
The deadly storms that left large swaths of the East Coast without power just before the Fourth of July holiday provided an uncomfortable lesson to hotel guests like Ken White: Always call to confirm your reservation — especially when the place you’re visiting is reeling from a natural disaster.
There's been a lot of talk about stolen property in hotels -- see last week's story on the safe removed from a Radisson room -- and today's case presents us with a similar problem.
Car rental damage cases are usually disputes between two parties — the renter and the agency. But not always. Ron […]