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I know what you sent me this summer

You’ll never believe it, but I’ve managed to sift through all of the June and July emails this weekend. And I haven’t thrown my laptop out the window yet.

Can technology help you turn the tables on your car rental company?

If you're tired of technology being used against you -- and how can you not be after the the latest NSA spying allegations -- then you'll probably appreciate this man-bites-dog story.

Is this Priceline “missing button” case a lost cause?

Brook Demmerle's problem is not uncommon, but it's usually unsolvable.

Good customer service from the TSA? It’s no joke

Jim Davies agrees with me that the Transportation Security Administration desperately needs a top-to-bottom reform. Like me, he wasn't surprised when a Government Accountability Office study revealed widespread employee misconduct, including screeners involved in theft and drug smuggling activities, as well as circumventing mandatory screening procedures for passengers and baggage.

Which comments system should we use?

Yesterday we opened up a discussion about the rules of engagement, and our moderation team is carefully weighing your feedback. […]

I gave up my airline seat — now my company wants the voucher

When Qatar Airways oversold Anto Nirmal's recent flight from Trivandrum, India, to Doha, he volunteered to surrender his seat and take the next scheduled flight. In exchange, Qatar Airways offered him a voucher, which he could use for a future trip.