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    What to do when things go “awry” with your Hotwire booking

What to do when things go “awry” with your Hotwire booking

Elsa Chung’s Hotwire booking goes “awry” after her promo code doesn’t work and the hotel isn’t what she expected. What […]

Hey, where’d the money go for my Hawaii condo?

Today's question isn't about whether I should try to mediate Deb DiSandro's case. She paid $3,203 for a vacation rental in Oahu that she obviously didn't get. I'm going to try to help her.

My Hawaii vacation rental is infested with ants – can I get a partial refund?

Maybe David and Mary Sue Conner didn't tell their rental homeowner they were in Oahu for a family vacation of a lifetime. But when you drop $25,000 for a one-month stay in Hawaii, and the whole ohana is there, that probably goes without saying: this is a special event, and everything needs to be perfect.

Delayed by a day, and these flight vouchers aren’t gonna cut it

Flight delays happen. But the one experienced by Nigel Goring-Morris and his companion on their flight from Tel Aviv to Honolulu by way of Los Angeles was so long, and the initial compensation so inadequate, that I'm considering getting involved.

Waikiki — at last

We haven’t moved. Many of you have asked if we’ve relocated to Hawaii. Answer: No, but we kinda wish we […]

I already miss Hawaii

Saying good-bye. Our monthlong adventure in Hawaii is almost over. We’re at Ko Olina today, where we’re checking out of […]

Nice view even if you don’t play golf

That’s some back yard. We flew from Kauai to Oahu this morning and checked into our next vacation rental. Here’s […]

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