Today’s question isn’t about whether I should try to mediate Deb DiSandro’s case. She paid $3,203 for a vacation rental in Oahu that she obviously didn’t get. I’m going to try to help her.
It’s more a question of who has her money — and who is responsible for her refund. That’s where I could use your help.
One year ago, DiSandro pre-paid for a condo at the Ko Olina Beach Villas Resort. There were numerous warning signs from the very beginning. The owner wanted to be paid in full by PayPal weeks before she checked in. Initially, he didn’t want to honor the rate that DiSandro saw online for the two bedroom unit on the top fourth floor on the north side of the oceanside tower, but then agreed to, as a favor.
It just didn’t look right. And sure enough, it wasn’t.
“About two weeks before our June arrival, the person we rented the condo from called to tell us that we no longer had a place to stay,” she says. The unit had gone into foreclosure and was now owned by a bank.