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    Verizon promised it wouldn’t charge an early termination fee, but it did

Verizon promised it wouldn’t charge an early termination fee, but it did

Verizon promises Marie Steponovich won’t be charged an early termination fee when she moves to an area where the service […]

Why won’t United Airlines honor its fare guarantee?

Chuck Barnes tries to invoke United Airlines' low fare guarantee. But it doesn't quite work the way he hoped it would. Is he out of luck?

A shabby vacation rental and a missing refund

When Carol Swartz tries to check in to a condo in New Hampshire, she finds the unit in a state of disrepair. Now the site through which she booked the rental is refusing a refund, despite a written guarantee. Can it do that?

Everyone else has “brushed us off” — should I, too?

Usually, when multiple parties tell you that you don’t have a case, there’s something to it. So when Mary Kay Kachikis wrote to me about a Quality Inn in Washington that she claims “negligently” misrepresented itself, I have to admit — I was a little skeptical.

Instead of honoring a “best rate” guarantee, they sent him a gift card

Steve Rabin's name might be familiar to some of you, especially if you're active in the comments. He's a faithful reader of this site who turned to me for help a few weeks ago after he booked a room at the Best Western in Pasadena.

A “best” rate guarantee with the worst service

Best Western guarantees you'll find the lowest rate on its website. Unless your name is Russ Thomas.

Case dismissed: The “carefree” rental guarantee didn’t cover her

Amy Hutt is no beginner when it comes to the vacation rental game. She’s booked several homes through VRBO.com, a site owned by HomeAway, in the past, and she felt confident about turning to it for a trip to Bali this fall.