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    Yes, $859 is lower than $766 — you got a problem with my math?

Yes, $859 is lower than $766 — you got a problem with my math?

If you think you can beat a travel company at its pricing game, then meet Ron Faul.

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    No “low” fare guarantee at United Airlines – plus, they’re rude!

No “low” fare guarantee at United Airlines – plus, they’re rude!

Sometimes, you can eyeball a case and know almost immediately: This guy doesn’t have a snowball’s chance.

Choice Hotels – another worthless rate guarantee?

Dave Olsen thought he might have a valid claim under Choice Hotels’ best rate guarantee. Apparently, he thought wrong.

“I

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    Verizon promised it wouldn’t charge an early termination fee, but it did

Verizon promised it wouldn’t charge an early termination fee, but it did

Verizon promises Marie Steponovich won’t be charged an early termination fee when she moves to an area where the service […]

Why won’t United Airlines honor its fare guarantee?

Chuck Barnes tries to invoke United Airlines' low fare guarantee. But it doesn't quite work the way he hoped it would. Is he out of luck?

A shabby vacation rental and a missing refund

When Carol Swartz tries to check in to a condo in New Hampshire, she finds the unit in a state of disrepair. Now the site through which she booked the rental is refusing a refund, despite a written guarantee. Can it do that?

Everyone else has “brushed us off” — should I, too?

Usually, when multiple parties tell you that you don’t have a case, there’s something to it. So when Mary Kay Kachikis wrote to me about a Quality Inn in Washington that she claims “negligently” misrepresented itself, I have to admit — I was a little skeptical.